Ziaul Hasan
About Ziaul Hasan
Ziaul Hasan is a Senior Customer Support Engineer L2 currently working at Kaseya in Bengaluru, Karnataka, India. He has a background in Electrical, Electronics and Communications Engineering and has held various technical support roles, demonstrating strong skills in customer service and issue resolution.
Work at Kaseya
Ziaul Hasan currently holds the position of Senior Customer Support Engineer L2 at Kaseya, a role he has occupied since 2022. His responsibilities include managing technically complex customer issues and ensuring resolution through adherence to established processes and guidelines. Prior to this role, he worked as a Technical Support Engineer L1 at Kaseya from 2020 to 2022. During his tenure, he consistently achieved high customer satisfaction ratings, demonstrating his commitment to quality support.
Experience at Spanning Cloud Apps
Ziaul Hasan has been employed at Spanning Cloud Apps as a Technical Support Engineer L1 since 2020. In this role, he served as the point of contact for Spanning Backup, engaging with a global customer base through various communication channels. He utilized backend tools to track backup and restore failures, examining logs generated by Gsuite, MS Office 365, and Salesforce APIs. His efforts contributed to the resolution of critical situations and the maintenance of customer satisfaction.
Internship Experience at Power Grid Corporation of India Limited
In 2018, Ziaul Hasan completed a one-month internship at Power Grid Corporation of India Limited in New Delhi. This experience provided him with insights into the operations of a major utility company and contributed to his foundational knowledge in the field of electrical engineering.
Education and Expertise
Ziaul Hasan earned his Bachelor of Technology (BTech) degree in Electrical, Electronics and Communications Engineering from Siksha 'O' Anusandhan University. He studied from 2016 to 2020, which equipped him with the technical knowledge and skills necessary for his career in customer support and technical engineering.