Pierre Paul Rebelo
About Pierre Paul Rebelo
Pierre Paul Rebelo is a Best IT Practices Coordinator with over 15 years of experience in various IT roles, including positions at IBM where he contributed to process optimization and incident management. He holds a Certificate of Studies in Computer Science from Université du Québec à Montréal and a DEC in Administration from College Montmorency.
Current Role at KDC
Pierre Paul Rebelo has been serving as the Best IT Practices Coordinator at KDC since 2020. In this role, he focuses on implementing best practices in IT processes to enhance operational efficiency. His responsibilities include ensuring adherence to quality standards and optimizing IT service delivery. He operates within the Greater Montreal Metropolitan Area, contributing to KDC's objectives through his extensive experience in IT management.
Previous Experience at IBM
Rebelo has a significant history with IBM, where he held various positions over a span of 15 years. He worked as a Service Desk Technical Lead from 2005 to 2009, overseeing service desk operations. He then transitioned to roles such as Team Leader - Service Desk and Delivery Analyst - Program Manager until 2020. His experience includes managing IT incidents and leading teams, showcasing his capability in both technical and managerial functions.
Educational Background
Pierre Paul Rebelo studied at Université du Québec à Montréal (UQAM), where he earned a Certificate of Studies in Computer Science from 2002 to 2003. Additionally, he attended College Montmorency, achieving a DEC in Administration. This educational foundation has equipped him with the necessary skills for his career in IT and management.
Career Development and Skills
Rebelo's career spans over 15 years, during which he has progressed from a Support Analyst to leadership roles. His experience includes positions such as Incident Manager and Process Improvement, highlighting his expertise in managing IT incidents and enhancing business processes. He actively seeks new opportunities in various analyst roles, including IT, Quality, Business, and Process, as well as leadership positions.
Contributions to Quality Delivery
Throughout his career, Pierre Paul Rebelo has contributed to global quality delivery initiatives. He focuses on cost reduction, service level agreement (SLA) and key performance indicator (KPI) attainment, and process optimization and automation. His efforts have aimed at improving operational efficiency and service quality within the organizations he has worked for.