Allan Untalan
About Allan Untalan
Allan Untalan is the Director of Customer Support at Keap, where he has worked since 2019. He has extensive experience in customer support and technical roles, having previously held various positions at Verizon Wireless and Keap.
Current Role at Keap
Allan Untalan serves as the Director of Customer Support at Keap, a position he has held since 2019. In this role, he oversees customer support operations, ensuring efficient service delivery and customer satisfaction. His leadership involves managing support teams and implementing strategies to enhance the customer experience. Allan's extensive background in customer support positions him well to lead initiatives that improve service quality.
Previous Experience at Keap
Before his current role, Allan worked at Keap as a Technical Support Manager from 2017 to 2019. In this capacity, he was responsible for managing technical support operations, addressing customer inquiries, and resolving technical issues. His experience at Keap laid the foundation for his current leadership role in customer support.
Career at Verizon Wireless
Allan Untalan has a significant history with Verizon Wireless, where he held multiple roles over several years. He worked as a System Consultant from 2014 to 2017, focusing on systems analysis and programming. Prior to that, he served as a Customer Experience Analyst and Operations Consultant, contributing to customer experience improvements. His tenure at Verizon Wireless began in 2007 as a Technical Support Specialist, where he developed a strong foundation in customer service and technical support.
Education and Skills
Allan attended Dobson High School in Mesa, Arizona, where he completed his General Studies from 2002 to 2005. He possesses strong presentation and public speaking skills, which are beneficial for leading training sessions and workshops. Additionally, he has expertise in Operations Optimization and Data Analytics, which support his efforts in enhancing customer support efficiency. His proficiency in Microsoft Excel and Microsoft Word is essential for effective data management and reporting.