Benjamin Sypher
About Benjamin Sypher
Benjamin Sypher is a Customer Success Manager with extensive experience in healthcare and technology sectors. He has worked at Keap since 2019 and previously held roles at Infusionsoft, Kaiser Permanente, and Specialized Bicycle Components.
Work at Keap
Benjamin Sypher has been serving as a Customer Success Manager at Keap since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's software solutions. His responsibilities include providing training, support, and guidance to customers, helping them achieve their business goals through the use of Keap's services. He operates from Chandler, Arizona, where he has continued to develop his expertise in customer service and sales within the information technology sector.
Previous Experience at Infusionsoft
Before joining Keap, Benjamin Sypher worked at Infusionsoft as a Professional Services Consultant from 2015 to 2019. During his four years in this position, he contributed to the company's mission of providing small businesses with powerful automation tools. His role involved consulting with clients to optimize their use of Infusionsoft's software, thereby improving their operational efficiency and customer engagement. This experience laid a strong foundation for his current role at Keap.
Healthcare Experience as Business Analyst
Benjamin Sypher has a background in healthcare, having worked as a Business Analyst at Kaiser Permanente from 2013 to 2015. In this position, he analyzed business processes and provided insights to improve operational efficiency within the organization. His experience in the healthcare sector complements his skills in business process improvement, making him well-versed in the unique challenges faced by healthcare organizations.
Education and Expertise
Benjamin Sypher earned his Bachelor's Degree in Business Management, Marketing, and Finance from Brigham Young University - Idaho, where he studied from 2005 to 2008. His educational background provides a solid foundation for his expertise in business process improvement and training within the computer software industry. He possesses strong skills in customer service and sales, which are essential for his roles in both Infusionsoft and Keap.
Early Career at Specialized Bicycle Components
Earlier in his career, Benjamin Sypher worked at Specialized Bicycle Components from 2010 to 2013. He held roles as a Productivity Coordinator and Assistant Receiving Lead, where he was responsible for improving operational workflows and managing inventory processes. This experience contributed to his understanding of business operations and customer service, which he has applied in subsequent roles.