Cameron Putnam
About Cameron Putnam
Cameron Putnam is a Customer Support Manager at Keap, where he has worked since 2017 in Chandler, Arizona. He has a diverse professional background, including roles in fraud investigation and chargeback management, and has transitioned from fire science studies to a successful career in customer support.
Work at Keap
Cameron Putnam has served as the Customer Support Manager at Keap since 2017. In this role, he has focused on implementing customer service strategies that enhance client satisfaction. His tenure at Keap spans over seven years, during which he has developed expertise in managing customer support teams and improving service delivery processes. The company is based in Chandler, Arizona, where Putnam has contributed to the overall customer experience.
Previous Employment Experience
Before joining Keap, Cameron Putnam worked at Wells Fargo as a Fraud Crime Investigator for eight months in 2017. He also held the position of Merchant Services & Chargeback Rep - Escalations Manager at TSYS from 2014 to 2017, where he gained valuable experience in chargeback management. Additionally, he worked at Gilbert Hospital as an Environmental Services Technician and at Jimmy John's as a Sandwich Artist - Delivery Driver. His diverse work history includes a managerial role as Shift Manager at Port of Subs.
Education and Expertise
Cameron Putnam studied at East Valley Institute of Technology, where he completed a Certificate of Completion in Advanced Fire Science from 2010 to 2011. He also attended Chandler/Gilbert Community College, focusing on Fire Science/Fire-fighting from 2011 to 2012. His educational background laid the foundation for his initial career path in fire science before transitioning to customer support management. Putnam possesses expertise in managing customer support teams and enhancing service delivery.
Background in Fraud Investigation
Cameron Putnam has a strong background in fraud investigation, having worked as a Fraud Crime Investigator at Wells Fargo. This role provided him with insights into fraud detection and prevention. His experience in chargeback management at TSYS further solidified his skills in handling complex customer issues related to financial transactions. This background has contributed to his effectiveness in customer support management.
Early Career and Development
Cameron Putnam's early career included various roles that contributed to his professional development. He worked as an Environmental Services Technician at Gilbert Hospital and as a Sandwich Artist - Delivery Driver at Jimmy John's. These positions helped him build foundational skills in service delivery and customer interaction. His role as Shift Manager at Port of Subs also provided him with management experience, preparing him for future leadership roles.