Cody A.
About Cody A.
Cody A. is an Associate Program Manager for Payments at Keap, where he has worked since 2023. He has extensive experience in customer onboarding, service design, and strategic planning, having held various roles at Keap and Sendoso.
Work at Keap
Cody A. currently serves as the Associate Program Manager for Payments at Keap, a role he has held since 2023 in Chandler, Arizona. His responsibilities include overseeing payment processes and ensuring efficient service delivery. Prior to this position, he worked in various roles at Keap, including Associate Product Marketing Manager and Service Design Consultant. His tenure at Keap spans several years, showcasing his familiarity with the company's operations and customer needs.
Previous Experience at Sendoso
Before joining Keap, Cody A. worked at Sendoso as a Senior Onboarding Strategist for three months in 2022. He also held the position of Customer Onboarding Strategist from 2020 to 2022, where he focused on enhancing the onboarding experience for customers. His roles at Sendoso contributed to his expertise in customer engagement and onboarding processes.
Education and Expertise
Cody A. earned a Bachelor of Arts degree in Humanities from Arizona State University, completing his studies from 1999 to 2004. His academic background laid the foundation for his career in customer service and program management. He has developed expertise in service design, strategic planning, and training, which he applies to improve customer experiences and implement effective solutions.
Background in Academic Support
Cody A. has a background in academic support, having worked at Arizona State University in various roles. He served as a Student Academic Specialist for 11 months in 2006-2007 and as an Academic Success Specialist from 2007 to 2014 for seven years. These positions involved supporting students in their academic journeys, which contributed to his skills in communication and problem-solving.
Skills in Customer Experience
Cody A. has a strong focus on enhancing customer experiences through effective communication and training. He actively communicates customer feedback to colleagues to improve service delivery. His approach emphasizes strategic planning and creative problem-solving, which are essential for helping customers effectively implement tools and services.