Courtney Smith
About Courtney Smith
Courtney Smith is a Partner Success Manager at Keap, where she has worked since 2019. She has a background in customer success and technical support, with previous roles at GameStop and Wells Fargo, and holds a Bachelor's Degree in Interdisciplinary Studies from Arizona State University.
Current Role as Partner Success Manager
Courtney Smith currently serves as a Partner Success Manager at Keap, a position she has held since 2019. In this role, she focuses on fostering relationships with partners to ensure their success with Keap's products and services. Her experience in customer success and technical support enables her to address partner needs effectively. She operates out of Chandler, AZ, where she utilizes her skills to enhance partner engagement and satisfaction.
Previous Experience at Keap
Courtney Smith has held multiple positions at Keap prior to her current role. She worked as a Customer Success Coordinator - Partners for six months in 2018, where she supported partner relationships. Additionally, she served as a Technical Support Representative from 2014 to 2018, providing assistance to customers. In 2017, she briefly worked as a Performance Expert, focusing on optimizing customer performance with Keap's tools.
Work History Before Keap
Before joining Keap, Courtney Smith gained experience in the retail and banking sectors. She worked at GameStop as a Game Advisor from 2007 to 2010, where she provided customer service and product knowledge. Additionally, she served as a Teller at Wells Fargo for two years during the same period, handling customer transactions and inquiries.
Education and Expertise
Courtney Smith earned a Bachelor's Degree in Interdisciplinary Studies from Arizona State University, where she studied Business and History from 2007 to 2013. Her educational background supports her professional roles, particularly in managing partner relationships. She possesses expertise in various CRM systems, including Infusionsoft, Salesforce, and Netsuite, which enhances her effectiveness in her current position.
Language Proficiency
Courtney Smith is fluent in Estonian, which complements her role in managing diverse partner relationships. This language skill allows her to communicate effectively with a broader range of partners, enhancing collaboration and support.