Devin Merrill
About Devin Merrill
Devin Merrill is a Cisco UC/Contact Center Engineer with extensive experience in virtualization and communications infrastructure. He has worked at Keap since 2014 and has a background in managing quality and workforce management systems.
Work at Keap
Devin Merrill has been employed at Keap since 2014, serving as a Cisco UC/Contact Center Engineer. In this role, he is responsible for maintaining and deploying Cisco Communications infrastructure. His expertise includes working with UCCE/PCCE, CUCM, and Cisco ISR/VXML G2 Gateway. Merrill's position involves utilizing his skills in Cisco UCS C-Series, VMWare ESXi, and Microsoft Hyper-V to support virtualization needs within the organization.
Previous Experience
Before joining Keap, Devin Merrill worked at Infusionsoft as a Help Desk Team Lead from 2011 to 2014. His responsibilities included overseeing help desk operations and providing technical support. Prior to that, he was employed at Cox Communications as a Telecommunications Technician from 2005 to 2009, where he gained foundational experience in telecommunications systems.
Education and Expertise
Devin Merrill studied at Central Arizona College, where he earned an Associate’s Degree in Business/Commerce from 2009 to 2011. His educational background complements his technical skills, which include proficiency in Cisco Expressway Firewall Traversal, Jabber Softphone Mobile and Remote access, and management of Calabrio Quality Management and Workforce Management systems.
Technical Skills
Merrill possesses a range of technical skills relevant to his role as a Cisco UC/Contact Center Engineer. He is experienced in managing Cisco Telepresence Equipment and WebEx CRM Cloud. Additionally, he has knowledge of Microsoft SQL Server and Microsoft Exchange Unified Messaging. His expertise extends to VEEAM Backup and Recovery solutions, enhancing his ability to support organizational IT infrastructure.