Jared Hadlock
About Jared Hadlock
Jared Hadlock is the Manager of Customer Success at Keap, where he leads a team of 12 Customer Success Managers to enhance customer engagement and retention. He holds multiple degrees in finance and financial planning, and has a background in various roles within the education and financial sectors.
Current Role at Keap
Jared Hadlock serves as the Manager of Customer Success at Keap, a position he has held since 2021. In this role, he manages a team of 12 Customer Success Managers, focusing on enhancing customer engagement and retention. His responsibilities include implementing strategic initiatives aimed at reducing Monthly Recurring Revenue (MRR) churn. Hadlock's leadership is directed towards maximizing the expansion of the existing customer database through proactive outreach efforts.
Education and Expertise
Jared Hadlock has an extensive educational background in finance and financial planning. He earned a Master of Science in Financial Planning and Consumer Economics from The University of Georgia, studying from 2018 to 2020. Prior to that, he completed a Master of Business Administration (M.B.A.) at the University of Phoenix from 2013 to 2015. He also holds a Bachelor of Applied Science (B.A.Sc.) in Finance and Marketing, and an Associate’s Degree in Finance and Financial Management Services, both from the University of Phoenix.
Professional Background
Before joining Keap, Jared Hadlock worked at Varsity Tutors as the International Client Director from 2018 to 2021. His earlier experience includes serving as a Senior Financial Advisor at the University of Phoenix from 2008 to 2012 and as a Financial Aid Processor 2 at Apollo Group from 2012 to 2016. These roles contributed to his expertise in customer success and financial services.
Skills and Specializations
Jared Hadlock possesses strong skills in communicating complex financial situations to individuals with diverse financial backgrounds. His focus on customer success is evident in his strategic approach to reducing MRR churn and enhancing customer relationships. His ability to lead a team effectively and drive customer engagement is a key aspect of his professional skill set.