Jordan Brown
About Jordan Brown
Jordan Brown is a Technical Customer Support Representative with seven years of experience at Keap. He has a background in IT and customer service, having worked in various technical roles and earned a CompTIA A+ certification.
Work at Keap
Jordan Brown has been employed at Keap as a Technical Customer Support Representative since 2017. In this role, he provides technical assistance and support to customers, addressing their inquiries and resolving issues related to Keap's products and services. His experience in customer service and technical support allows him to effectively manage diverse customer needs.
Previous Employment Experience
Prior to his current position at Keap, Jordan Brown held several roles in the technology and customer service sectors. He worked as a Network Engineer at Granite Computer Solutions, Inc. for one month in 2017. He also served as a Sales Associate at Sears from 2016 to 2017 for six months in Chandler, AZ. Additionally, he was employed as a Data Technician at PhoenixNAP for two months in 2017 and as a Student Worker III at the Ira A. Fulton Schools of Engineering at Arizona State University for five months in 2016.
Education and Expertise
Jordan Brown studied at multiple institutions to achieve his educational qualifications. He attended the Ira A. Fulton Schools of Engineering at Arizona State University from 2014 to 2015, focusing on Information Technology. He furthered his education at Chandler/Gilbert Community College and Maricopa Community Colleges, where he earned a Bachelor’s Degree in Information Technology from 2016 to 2017. He holds a CompTIA A+ certification, which signifies his proficiency in IT support and technical troubleshooting.
Customer Service Skills
Jordan Brown possesses extensive experience in customer service projects, which enhances his ability to address various customer needs. His background in technical roles contributes to his effective problem-solving skills, allowing him to navigate and resolve technical issues efficiently. This combination of customer service and technical expertise supports his performance in his current role at Keap.
Technical Knowledge
Jordan Brown has developed a broad knowledge of various IT aspects throughout his career. This knowledge base supports his work in technical customer support, enabling him to provide effective solutions and assistance to customers. His experience in different technical roles has contributed to his understanding of complex technical issues and customer requirements.