Justin Hoopes
About Justin Hoopes
Justin Hoopes is a Customer Service Representative with a background in data science and extensive experience in various roles requiring strong communication skills. He has worked at Keap and ADP, and has held leadership positions in previous jobs, demonstrating his ability to manage teams effectively.
Work at Keap
Justin Hoopes has been employed at Keap as a Customer Service Representative since 2020. In this role, he utilizes his strong verbal communication skills to assist customers effectively. His responsibilities include addressing customer inquiries and providing support to enhance customer satisfaction.
Current Role at ADP
Since 2021, Justin Hoopes has worked at ADP as an Account Manager. In this position, he manages client accounts, ensuring that their needs are met and that they receive the necessary support. His experience in customer service complements his role, allowing him to maintain strong client relationships.
Education and Expertise
Justin Hoopes studied at Strayer University, focusing on Computer and Information Sciences and Support Services, where he achieved a Bachelor's degree in data science. He also attended Chandler/Gilbert Community College, earning a Bachelor of Business Administration (BBA) with a concentration in Data Analytics from 2018 to 2023. His education emphasizes big data analytics and database management.
Professional Background
Throughout his career, Justin Hoopes has held various roles that required strong communication skills. He has worked as a sales floor associate, front-end cashier, shipping clerk, machine operator, and shift supervisor. Notably, he served as a Shift Manager at Big Air Trampoline Park for three months in 2020 and as a QA Specialist at UCPM Environmental Insurance from 2017 to 2020.
Leadership Experience
Justin Hoopes has demonstrated leadership capabilities by managing a team of over 25 individuals in a previous position. His experience in team management highlights his ability to lead and coordinate effectively, contributing to the success of the teams he has been part of.