Kristin Burns
About Kristin Burns
Kristin Burns is a Customer Success Manager at Keap, where she focuses on enhancing business operations through customer relationships. She has a background in project coordination and marketing, with previous roles at Televerde and SAP.
Current Role at Keap
Kristin Burns serves as a Customer Success Manager at Keap, a position she has held since 2022. In this role, she focuses on enhancing customer relationships and transforming business operations. Her work is centered on empowering small businesses by developing strategic roadmaps that contribute to their success. Kristin's experience in customer success enables her to effectively address client needs and foster long-term partnerships.
Previous Experience at Televerde
Kristin Burns worked at Televerde from 2015 to 2019, where she held multiple roles, including Senior Project Coordinator and Team Lead. During her tenure, she contributed to various projects and managed teams, enhancing operational efficiency. In 2021, she returned to Televerde as a Campaign Manager for 11 months, where she focused on campaign strategies and execution, further solidifying her expertise in customer engagement.
Experience at SAP
In 2020, Kristin Burns joined SAP as an Inside Marketing Representative, a position she held for six months. During her time at SAP, she was involved in marketing initiatives aimed at improving customer outreach and engagement. This experience added to her skill set in understanding customer needs and aligning marketing strategies to meet those needs.
Education and Expertise
Kristin Burns studied at Rio Salado College, where she earned an Associate of Science degree in Applied Science and Workforce Reentry from 2017 to 2020. Her education provided her with foundational knowledge and skills that support her career in customer success and business operations. Kristin's academic background complements her professional experience, allowing her to effectively design strategic roadmaps for small businesses.
Personal Interests
Outside of her professional responsibilities, Kristin Burns enjoys outdoor activities and playing softball. She also values personal time spent indulging in spa days. These interests reflect her commitment to maintaining a balanced lifestyle while pursuing her passion for empowering small businesses.