Ron Vallone
About Ron Vallone
Ron Vallone serves as the Director of Customer Lifecycle at Keap, where he has worked since 2022. He has over 12 years of experience in SaaS, customer success, and strategic planning, having held various leadership roles in the industry.
Work at Keap
Ron Vallone serves as the Director of Customer Lifecycle at Keap, a position he has held since 2022. In this role, he is responsible for managing the buyer and customer communications journey, ensuring a seamless experience for users. His work focuses on enhancing customer engagement and retention strategies. Keap, located in Chandler, AZ, specializes in providing small businesses with customer relationship management (CRM) solutions.
Education and Expertise
Ron Vallone earned a Bachelor's degree in Public Relations and Advertising from the University of Wisconsin-Oshkosh, where he studied from 1981 to 1986. His educational background provides a foundation for his expertise in customer success and strategic planning. With over 12 years of experience in the Software as a Service (SaaS) industry, he has developed skills in building high-performing teams that align with company culture.
Previous Work Experience
Prior to his current role at Keap, Ron Vallone held several positions in customer success. He worked as the Chief eXperience Officer at LenCred from 2021 to 2022. Before that, he served as the Director of Customer Success at Spear Education from 2018 to 2021. His earlier experience includes a six-year tenure at Infusionsoft, where he held roles as Manager of Customer Success and Customer Success Coach.
Background in Customer Success
Ron Vallone has a strong background in customer success, having worked in various capacities within the field. His experience spans over a decade, focusing on enhancing customer experiences and driving satisfaction. He has a proven track record of managing customer journeys and fostering relationships that contribute to business growth.