Sarah Johnston
About Sarah Johnston
Sarah Johnston is a Senior Product Designer at Keap, where she focuses on simplifying complex problems to create optimal user solutions. She holds a Master's degree in Human Systems Engineering and has extensive experience in user experience design and product development.
Work at Keap
Sarah Johnston has been employed at Keap since 2021, initially taking on the role of Product Designer and later advancing to Senior Product Designer in 2022. In her current position, she focuses on simplifying complex problems by addressing root causes to create optimal user solutions. Her work emphasizes a user-centered design approach, ensuring that the needs and experiences of users are central to the design process.
Education and Expertise
Sarah Johnston holds a Master's degree in Human Systems Engineering from the Ira A. Fulton Schools of Engineering at Arizona State University, which she completed from 2018 to 2020. Prior to that, she earned a Bachelor of Science in Technical Communication from Arizona State University, studying from 2012 to 2016. Her educational background equips her with a strong foundation in both technical and human-centered design principles.
Background
Before joining Keap, Sarah Johnston gained diverse experience in various roles. She worked as an Executive Assistant at J.D. Mellberg Financial from 2009 to 2012, followed by a position as Marketing Coordinator at Nexus 21 from 2016 to 2017. Additionally, she served as a Marketing and Communication Assistant at the Gilbert Chamber of Commerce from 2014 to 2016 and as a Senior User Experience Designer at Insight from 2017 to 2021.
Achievements
Sarah Johnston is recognized for her strategic and analytical thinking combined with empathy and design thinking. She aims to be a leader in the UX community by sharing her knowledge and expertise with others. Her passion lies in making technology useful, usable, and desirable, and she enjoys collaborating with colleagues to inspire growth and build a strong team of product designers and UX researchers.