Shannon Hickey Benton
About Shannon Hickey Benton
Shannon Hickey Benton serves as the Senior Director of Customer Success at Keap, a position she has held since 2021. She has a background in customer success management, having previously worked at Keap in various roles and at Infusionsoft.
Current Role at Keap
Shannon Hickey Benton serves as the Senior Director of Customer Success at Keap. She has held this position since 2021. In her role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with Keap's products and services.
Previous Experience at Keap
Prior to her current role, Shannon Hickey Benton worked at Keap in various capacities. She was the Manager of Customer Success from 2017 to 2020 for three years. Following this, she served as the Director of Customer Success for one year, from 2020 to 2021. Her tenure at Keap has been marked by a commitment to improving customer engagement and support.
Experience at Infusionsoft
Before joining Keap, Shannon Hickey Benton worked at Infusionsoft as the Customer Loyalty Manager and Team Lead from 2015 to 2017. In this role, she was responsible for leading initiatives aimed at enhancing customer loyalty and satisfaction, contributing to the overall success of the organization.
Education and Expertise
Shannon Hickey Benton earned a Master of Arts (M.A.) in Spanish Language and Literature from the University of Wyoming. Her studies spanned from 1998 to 2004, equipping her with strong communication skills and cultural insights that are beneficial in her customer-focused roles.