Staci Richins
About Staci Richins
Staci Richins is a Business Systems Analyst at Keap, where she has held various roles since 2012, including Project Manager and Customer Success Operations Specialist. She currently collaborates with stakeholders to develop strategic roadmaps and provides metrics and reporting to support the Business Unit.
Work at Keap
Staci Richins has held multiple positions at Keap, contributing to various operational and customer success initiatives. She began her tenure in 2012 as a Scheduler and progressed through roles including Project Manager, Customer Transition Coordinator, and Revenue Retention Operations Manager. From 2017 to 2020, she served as a Customer Success Operations Specialist. In 2020, she transitioned to the role of Business Relationship Manager, where she has been for four years. Currently, she works as a Business Systems Analyst, a position she has held since 2021. Her extensive experience at Keap spans over eight years, showcasing her commitment to the organization.
Education and Expertise
While specific educational details are not provided, Staci Richins has developed expertise in business systems analysis and customer success operations through her various roles at Keap. Her responsibilities include collaborating with stakeholders to define strategic roadmaps, advocating for business units, and providing metrics and reporting on operational requests. Staci's proficiency in system administration on platforms such as Salesforce, Netsuite, and Chargebee further enhances her capabilities in managing business processes effectively.
Background
Staci Richins has a diverse background in customer success and operational management. She began her career at Keap in 2012 and has since taken on progressively responsible roles. Her experience includes project coordination, customer transition, and revenue retention operations. Staci's ability to build partnerships across the organization, particularly with the Systems Development team and Business Unit stakeholders, highlights her collaborative approach to business operations.
Achievements
Throughout her career at Keap, Staci Richins has achieved significant milestones in operational efficiency and customer success. She has played a key role in defining a rolling two-year roadmap for her business unit and has acted as a liaison between the Business Unit and the Operations team. Staci's work in providing accurate metrics and proactive reporting has contributed to improved decision-making processes within the organization. Her ability to perform system administration tasks on various platforms has further supported her team's operational goals.