Stuart Parnell
About Stuart Parnell
Stuart Parnell serves as the Customer Service Manager at Keap in Chandler, Arizona, where he has worked since 2018. With a background in customer service and recruitment, he has held various roles in education and sales, demonstrating consistent performance and leadership skills.
Work at Keap
Stuart Parnell has served as the Customer Service Manager at Keap since 2018. In this role, he leads a team of 10-12 individual contributors, focusing on enhancing customer satisfaction and operational efficiency. Parnell manages a budget aimed at driving business growth. Under his leadership, the team has achieved significant performance metrics, including a 15% increase in the book of business each quarter. His consistent ranking in the top 10% of his team each month reflects his commitment to excellence in customer service.
Previous Experience
Before joining Keap, Stuart Parnell held various positions in the education and recruitment sectors. He worked at Grand Canyon University as a University Development Representative from 2016 to 2018 and previously served as an Enrollment Counselor from 2013 to 2016. His experience also includes a role as an Admissions Representative at Everest University in Florida from 2009 to 2012. Additionally, he worked as a Technical Recruiter at Randstad in the Netherlands for nearly a year. His diverse background in customer service and recruitment has contributed to his current expertise.
Education and Expertise
Stuart Parnell holds multiple degrees, showcasing his commitment to education and professional development. He earned a Bachelor of Science in Business Marketing from the University of Phoenix between 2006 and 2009. He also completed a Bachelor's degree at Arizona State University from 1999 to 2002. Furthering his education, Parnell obtained a Master of Business Administration in Marketing from Grand Canyon University in 2015. He also studied Management at Mundus Institute for one year. This educational background supports his roles in customer service and management.
Career Development
Stuart Parnell's career spans over a decade, with a focus on customer service and sales. He began his professional journey as a Sales Representative at Southern Wine & Spirits from 2005 to 2009. His transition into education began with his role at Everest University, where he worked as an Admissions Representative. Parnell's career trajectory reflects a steady progression through various roles, each building on his skills in customer engagement and team leadership. His experience across different sectors has equipped him with a versatile skill set.