Tom Thornton
About Tom Thornton
Tom Thornton serves as the Vice President of Customer Success at Keap, where he has held various roles since 2021. He has extensive experience in customer success and sales management, having previously worked at Intuit and Allscripts.
Current Role at Keap
Tom Thornton serves as the Vice President of Customer Success at Keap, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients achieve their desired outcomes with Keap's products and services. His leadership is focused on enhancing customer satisfaction and driving retention.
Previous Positions at Keap
Before his current role, Tom Thornton held several positions at Keap. He served as Senior Director of Customer Success for 7 months in 2023 and as Director of Customer Success for 6 months from 2022 to 2023. Additionally, he was the Senior Manager of Customer Success for 10 months in 2021 and the Manager of Customer Success for 9 months in the same year. His progressive roles indicate a strong commitment to customer success within the organization.
Experience at Intuit
Tom Thornton has significant experience at Intuit, where he worked in various sales management roles. He was a Regional Sales Manager for the US Retail Channel from 2013 to 2015, a Group Sales Manager from 2008 to 2013, a Senior Sales Manager from 2006 to 2008, and a Telesales Manager from 2002 to 2006. His tenure at Intuit spanned over a decade and involved responsibilities that contributed to sales growth and customer engagement.
Educational Background
Tom Thornton studied Business Administration, Management, and Operations at the University of Arizona. This educational foundation has equipped him with the skills necessary for effective management and operational oversight in his professional roles.
Early Career Experience
Before joining Keap and Intuit, Tom Thornton worked at Allscripts as an Account Executive from 1999 to 2002. This early experience in sales provided him with a solid foundation in customer relations and business development.