Heather Sanford
About Heather Sanford
Heather Sanford serves as the Customer Service & Training Manager at Keenan, a position she has held since 2015. She has over a decade of experience in customer service roles, including previous positions at Keenan as a Customer Service/Claims Manager and Service Manager.
Current Role at Keenan
Heather Sanford currently serves as the Customer Service & Training Manager at Keenan. She has held this position since 2015, contributing to the company's customer service strategies and training initiatives for over nine years. In her role, she focuses on enhancing customer satisfaction and ensuring that team members are well-equipped with the necessary skills and knowledge.
Previous Experience at Keenan
Heather Sanford previously worked at Keenan as the Customer Service/Claims Manager from 2013 to 2015. During her two-year tenure in this role, she was responsible for overseeing customer service operations and managing claims processes, ensuring efficient service delivery and customer support.
Background at Keenan and Associates
Before her roles at Keenan, Heather Sanford worked at Keenan and Associates as a Service Manager from 2008 to 2013. In this five-year position, she managed service operations and contributed to improving service quality and customer relations.
Professional Experience Overview
Heather Sanford has extensive experience in customer service management, with a career spanning over a decade in various roles related to customer support and training. Her background includes significant responsibilities in managing teams and enhancing service delivery within the insurance sector.