Adam S.
About Adam S.
Adam S. is a Customer Success Manager at Keepit with extensive experience in customer relationship management and strategy development.
Company
Adam S. is currently working at Keepit as a Customer Success Manager. He started this role in 2024 and operates in a hybrid setting in Dallas, Texas, United States.
Title
Adam S. holds the title of Customer Success Manager. In his role, he focuses on developing strategies to enhance the customer experience and successfully manage customer relationships.
Previous Roles
Adam S. has an extensive background in customer success and relationship management. He worked at Fieldaware (acquired by GPS Insight) as a Customer Success Manager from 2020 to 2024, a remote position. Before that, he held a similar role at FieldAware in the United States (remote) from 2020 to 2023. From 2018 to 2020, Adam was a Relationship Manager at Microsoft in the Dallas/Fort Worth area. Earlier in his career, he served as Key Account Manager (SAAS-Cloud) at Dealertrack Technologies / Drive Current, Inc. in Dallas, Texas, from 2010 to 2018.
Education and Expertise
Adam S. completed his Bachelor of Business Administration (BBA) in Business Administration and Management and Marketing at The University of Texas at Arlington from 2000 to 2005. This educational background has provided him with a strong foundation in business principles and marketing strategies.
Skills and Specializations
Adam S. excels in delivering actionable software and service solutions to C-level executives. He specializes in developing strategies to enhance the customer experience through a deep understanding of customer needs and improving their journey. Notably, he has successfully built and led high-performance customer teams, significantly impacting renewal and retention goals. He focuses on measuring and monitoring customers' KPI achievements to align with company goals. Additionally, Adam has excellent skills in addressing critical situations and escalations, demonstrating effective problem-solving abilities.