Ilona Oliinyk
About Ilona Oliinyk
Ilona Oliinyk is the L2 Customer Support Team Lead at Keepit, based in Lviv, Ukraine. She has a background in Applied Linguistics and has held various customer support roles at Keepit since 2016.
Title
Ilona Oliinyk holds the position of L2 Customer Support Team Lead at Keepit. She has been in this role since 2020, operating out of Lviv, Ukraine.
Previous Roles at Keepit
Ilona Oliinyk has a robust history with Keepit, having progressed through several key positions. She began as a Customer Support and Service Consultant from 2016 to 2018, advanced to Senior Customer Support and Service Consultant from 2018 to 2020, and then assumed her current role as L2 Customer Support Team Lead starting in 2020.
Education and Expertise
Ilona Oliinyk pursued her higher education at State University 'Lviv Polytechnics,' where she studied Applied Linguistics. She obtained her Bachelor's degree from 2011 to 2015, followed by a Master's degree from 2015 to 2016. Her academic background laid a strong foundation for her career in customer support.
Process Improvement Initiatives
Ilona Oliinyk has demonstrated her capability in enhancing team efficiency by implementing new workflows for the L2 customer support team. Her forward-thinking strategies have streamlined processes and improved overall performance.
Training and Development
Ilona Oliinyk developed comprehensive training programs designed for new L2 customer support engineers at Keepit. These training modules have been instrumental in onboarding and equipping new employees with the necessary skills and knowledge.