Amit Kumar Lal
About Amit Kumar Lal
Amit Kumar Lal serves as the Sr. Manager and Head of Customer Service for the Machine Tools Division at Kennametal India Limited, where he has worked since 2005. He has extensive experience in customer service operations and post-sales engineering, focusing on general purpose HMCs and VMCs for various industries.
Work at Kennametal
Amit Kumar Lal has been employed at Kennametal India Limited since 2005, serving as the Senior Manager and Head of Customer Service for the Machine Tools Division. His role involves overseeing customer service operations, particularly in the Bengaluru area. He has managed post-sales engineering activities and has extensive experience in handling customer service operations for North India, previously working from the Gurgaon office. Currently, he oversees the assembly of fixtures and tooling projects, as well as the Annual Maintenance Contract (AMC) business within the Machine Tools Division at Kennametal's Bangalore plant.
Education and Expertise
Amit Kumar Lal holds a Bachelor of Engineering in Mechanical Engineering from Manipal Institute of Technology, where he studied from 1989 to 1993. He furthered his education at the Indian Institute of Science (IISc), completing a Proficiency Course in CAD Geometric Modelling - Theory & Applications from 1994 to 1995. His educational background provides him with a strong foundation in mechanical engineering principles and advanced computer-aided design techniques, which are essential for his current role in customer service and technical support in the machine tools sector.
Background
Amit Kumar Lal's educational journey began at Patna High School, where he completed his 10th grade from 1983 to 1985. He then attended BD College-Magadh University in Patna, achieving his 12th grade with a focus on PCME from 1985 to 1987. His academic progression laid the groundwork for his subsequent studies in mechanical engineering and advanced CAD applications, contributing to his expertise in the field of machine tools.
Achievements
Throughout his career at Kennametal, Amit Kumar Lal has demonstrated significant leadership in customer service and engineering management. He has successfully managed customer service operations in North India and has played a crucial role in overseeing assembly projects and AMC business in the Machine Tools Division. His extensive experience and management skills have contributed to the efficiency and effectiveness of customer service operations at Kennametal.