Denise Masima
About Denise Masima
Denise Masima serves as a Representative for Customer Experience at Kennametal in Loganholme, QLD, where she has worked since 2013. She specializes in providing technical assistance for specialized components and manages international order entry and dispatch for the Asia Pacific region.
Work at Kennametal
Denise Masima has been employed at Kennametal since 2013, serving as a Representative in Customer Experience for 11 years. Based in Loganholme, QLD, she specializes in providing product technical assistance for specialized components, including Stellite and Conforma clad. Her role involves managing complex customer inquiries related to engineered components and surface technology. Additionally, she oversees international order entry and dispatch for the Asia Pacific region, ensuring efficient service delivery to customers.
Previous Experience in Customer Service
Before joining Kennametal, Denise worked at Toll Global Forwarding Limited from 2010 to 2012 as a Customer Service representative. During her two years there, she developed skills in managing customer relationships and addressing service inquiries. This role contributed to her expertise in customer service and prepared her for her current position at Kennametal.
Background in Dispatch Coordination
Denise began her career in logistics at Linfox, where she worked as a Dispatch Coordinator from 2008 to 2009 in Sydney, Australia. In this role, she was responsible for coordinating dispatch operations, which provided her with foundational knowledge in supply chain management and customer service. This experience laid the groundwork for her subsequent roles in customer experience and service.
Technical Assistance Expertise
Denise Masima possesses significant expertise in providing technical assistance for specialized components at Kennametal. Her knowledge encompasses products such as Stellite and Conforma clad, which are critical in various industrial applications. This technical proficiency enables her to effectively address customer inquiries and support their needs in engineered components and surface technology.