Edward Zapf
About Edward Zapf
Edward Zapf is the Manager of Operational Excellence at Ken, where he has worked since 2016. He has extensive experience in global strategy, operations, and customer service, with a background in environmental management and project leadership.
Work at Kennametal
Edward Zapf has been serving as the Manager of Operational Excellence at Kennametal since 2016. In this role, he focuses on enhancing operational processes and driving efficiency within the organization. Prior to this position, he worked as the Global Customer Service Manager for the Energy, Mining, and Construction sectors from 1998 to 2010. He also held the position of Manager for Enterprise CEC Operations from 2010 to 2016, where he contributed to various operational strategies.
Education and Expertise
Edward Zapf studied at The George Washington University Law School, where he specialized in Purchasing, Procurement/Acquisitions, and Contracts Management. He completed this program in 1988. Additionally, he earned a Bachelor of Science degree in Accounting and Corporate Finance from Frostburg State University, studying from 1979 to 1982. His educational background supports his expertise in operational excellence and procurement.
Background
Edward Zapf possesses a diversified background in global strategy and operations. His experience includes leading cross-functional teams in various areas, such as artificial intelligence, electronic data interchange, and web technologies. He has a proven track record in improving customer experience and reducing cost-to-serve metrics, demonstrating his ability to drive operational improvements.
Achievements
Edward Zapf led a Superfund Cleanup Project, which highlights his expertise in environmental management and project leadership. He is also experienced in business acquisition integrations and SAP implementations, showcasing his capability in managing complex operational tasks. Furthermore, he holds a Department of Defense Security Clearance at the Secret level, reflecting his reliability in handling sensitive information.