Felix Anthony Grunow
About Felix Anthony Grunow
Felix Anthony Grunow serves as a Sales Support Coordinator at Kennametal, specializing in Metal Cutting National Direct. He has extensive experience in customer service and management, holding degrees in General Management and Business Management.
Work at Kennametal
Felix Anthony Grunow has been employed at Kennametal since 2013, initially serving as a Customer Service Representative in Transportation until 2020. He transitioned to the role of Teamkoordinator Aerospace and Customer Service Representative in Industrial, where he has been active since 2020. In his current position as Sales Support Coordinator for Metal Cutting National Direct, he has been responsible for data preparation for customer negotiations and managing price strategies. Grunow plays a significant role in coordinating and developing both standard and customer-specific solutions, enhancing overall customer satisfaction.
Education and Expertise
Felix Anthony Grunow pursued his education at multiple institutions. He studied at Hessische Verwaltungs und Wirtschaftsakademie Frankfurt from 2014 to 2016, achieving a General Management-Ökonom VWA. He furthered his studies at FOM Hochschule für Oekonomie & Management, obtaining a Bachelor of Arts (B.A.) in Wirtschaft und Management from 2016 to 2019. Additionally, he completed his education at Feldbergschule Oberursel, where he earned a Kaufmann im Groß- und Außenhandel certification from 2010 to 2013. This educational background equips him with expertise in management and customer service.
Background
Felix Anthony Grunow has a solid background in customer service and management. He began his career in customer service at Kennametal, where he developed skills in complaint and return management, as well as delivery schedule coordination. His experience spans over a decade, with a focus on enhancing customer satisfaction through effective communication and coordination among various departments, including sales, logistics, and administration.
Achievements
Throughout his tenure at Kennametal, Felix Anthony Grunow has contributed to various initiatives aimed at improving customer service and operational efficiency. His role in managing price strategies and preparing data for customer negotiations has been pivotal in supporting the sales team. Grunow's ability to act as a central interface between departments has facilitated smoother operations and improved customer relations, demonstrating his commitment to the company's objectives.