Jeff Long
About Jeff Long
Jeff Long serves as a Customer Engagement Representative at Kennametal in Rogers, AR, where he has worked since 2018. He specializes in technical and sales support for Tungsten Carbide and Cobalt Alloy wear components, leveraging his extensive experience in customer service and technical support.
Work at Kennametal
Jeff Long has been employed at Kennametal since 2011, serving in multiple roles over the years. He currently holds the position of Customer Engagement Representative, a role he has occupied since 2018. In addition to this, he has also worked as a Technical Service Representative and a Customer Service Representative for a total of 13 years. His work is based in Rogers, AR, where he provides technical and sales support for various products, including Tungsten Carbide and Cobalt Alloy wear components.
Education and Expertise
Jeff Long earned a Bachelor of Business Administration (B.B.A.) degree in Marketing from Northeastern State University, where he studied from 1989 to 1993. His educational background supports his expertise in customer engagement and technical sales. He specializes in Carbide Saw Tips for the forest industry and has extensive knowledge of Tungsten Carbide Rod, Drilling Compacts, Flow Tools, and Substrates.
Technical Skills and Proficiencies
Jeff Long possesses advanced knowledge of the SAP order management system, particularly the Order to Cash (OTC) module. He is skilled in managing order entry, quotations, order tracking, and complaint tracking. Additionally, he is proficient in Microsoft Office products, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint, which aids in his customer service and technical support roles.
Customer Support and Problem Resolution
Jeff Long is experienced in providing problem resolution and managing customer concerns. His role as a Customer Engagement Representative involves addressing customer inquiries and ensuring satisfaction with the products and services offered by Kennametal. His ability to resolve issues effectively contributes to maintaining strong customer relationships.