Karolina Nowicka
About Karolina Nowicka
Karolina Nowicka is a Manager of Customer Service ESEER & Shared Services at Kennametal, where she has worked since 2021. She has extensive experience in customer service roles, including positions at easyJet and Kennametal, and holds degrees in Management and Russian-English Philology.
Current Role at Kennametal
Karolina Nowicka holds the position of Manager Customer Service ESEER & Shared Services at Kennametal. She has been in this role since 2021, contributing to the company's customer service operations in Poznań, Wielkopolskie, Poland. In her current capacity, she oversees customer service strategies and manages shared services, ensuring efficient operations and customer satisfaction.
Previous Experience at Kennametal
Karolina Nowicka has extensive experience at Kennametal, where she held several positions from 2011 to 2021. She started as a Customer Service Representative for Russia, then progressed to Team Leader and Senior Customer Service Representative for Russia, Czech Republic, and Slovakia. She later served as Supervisor for Customer Service ESEER and for Russia, New Markets & Turkey. Her roles involved managing teams and improving customer service processes.
Experience at easyJet
Before her tenure at Kennametal, Karolina Nowicka worked as a Customer Service Representative at easyJet from 2009 to 2010. This role was based in Poznań, Wielkopolskie, Poland, where she gained valuable experience in the airline industry, focusing on customer interactions and service delivery.
Educational Background
Karolina Nowicka studied at Uniwersytet im. Adama Mickiewicza w Poznaniu, where she earned a Master's degree in Filologia rosyjsko-angielska from 2005 to 2010. She also attended Uniwersytet Ekonomiczny w Poznaniu, achieving a degree in Management from 2008 to 2009. Her educational background supports her expertise in customer service management.
Management Experience
In addition to her roles at Kennametal and easyJet, Karolina Nowicka served as Team Manager at Interconsult SA from 2010 to 2011. This position allowed her to further develop her management skills and experience in leading teams, which she has applied throughout her career in customer service.