Kelli Garrison
About Kelli Garrison
Kelli Garrison is a Customer Experience Supervisor at Kennametal, where she has worked since 2008. She has over 15 years of experience in customer service and order management, having previously held positions at Celanese and Kennametal.
Work at Kennametal
Kelli Garrison has been employed at Kennametal since 2008, where she currently holds the position of Customer Experience Supervisor. In this role, she focuses on enhancing customer satisfaction and streamlining service processes. Prior to her current position, she served as a Senior Customer Service Representative at Kennametal from 2005 to 2008. Her tenure at the company spans over 16 years, during which she has contributed to various customer service initiatives in Latrobe, Pennsylvania.
Previous Experience at Celanese
Before joining Kennametal, Kelli Garrison worked at Celanese as an Order Management Coordinator from 1990 to 2005. Her 15 years at Celanese involved managing customer orders and ensuring efficient processing. This experience provided her with a strong foundation in customer service and order management, which she has applied in her subsequent roles.
Education and Expertise
Kelli Garrison studied at York Technical College, where she earned an Associate's degree from 1986 to 1987. This educational background has equipped her with essential skills relevant to her career in customer service and management. Her expertise has developed over years of practical experience in the field.
Career Progression
Kelli Garrison's career reflects a steady progression in customer service roles. After her initial position at Celanese, she transitioned to Kennametal, where she advanced from a Senior Customer Service Representative to her current role as Customer Experience Supervisor. This trajectory highlights her commitment to customer service excellence and her ability to adapt to different organizational environments.