Laura Baker, MBA
About Laura Baker, MBA
Laura Baker, MBA, is a Customer Engagement Representative at Kennametal in Irwin, Pennsylvania, where she has worked since 2018. With a background in finance and customer service, she has developed strong skills in communication, multi-tasking, and leadership throughout her career.
Work at Kennametal
Laura Baker has been employed at Kennametal as a Customer Engagement Representative since 2018. In this role, she focuses on enhancing customer interactions, both internally and externally. Her responsibilities include managing customer inquiries and ensuring satisfaction through effective communication. Baker's tenure at Kennametal spans six years, during which she has developed a strong understanding of customer engagement strategies and practices.
Previous Employment History
Before joining Kennametal, Laura Baker held various positions that contributed to her expertise in customer engagement. She worked at Argosy University as a Senior Finance Counselor from 2016 to 2018, and prior to that, she served as a Senior Finance Counselor at The Art Institute of Pittsburgh-Online Division from 2012 to 2016. Additionally, she briefly worked as a Supervisor Trainee at Hidden Valley Resort in 2011.
Education and Expertise
Laura Baker earned her Master of Business Administration (MBA) from Argosy University, achieving a 4.0 GPA from 2013 to 2014. She also holds a Bachelor of Arts in Psychology from Saint Vincent College, which she completed from 2003 to 2007. Her educational background supports her strong skills in multi-tasking and leadership, which are essential in her current role.
Skills in Customer Engagement
Baker possesses a strong background in customer engagement, emphasizing effective communication. She has a proven track record of enhancing customer relations through both written and oral communication. Her ability to manage multiple tasks simultaneously and lead effectively contributes to her success as a Customer Engagement Representative.