łukasz Kutnik
About łukasz Kutnik
Łukasz Kutnik is a Senior Customer Service Representative at Kennametal, with extensive experience in customer service and content editing. He has worked in various roles since 2013, including positions at TJX Europe and Pearson IOKI, and holds degrees in English Philology from two universities in Poland.
Current Role at Kennametal
Łukasz Kutnik serves as a Senior Customer Service Representative for the US and Canada at Kennametal. He has held this position since 2019, contributing to customer service operations in Poznań, Woj. Wielkopolskie, Polska. In this role, he manages a team of over 15 customer service representatives, focusing on optimizing workload distribution and task management. He has implemented semi-automatic sales channels to identify potential customers, enhancing process efficiency. Additionally, he has played a significant role in identifying and addressing training needs within the customer service team.
Previous Experience at Kennametal
Before his current position, Łukasz Kutnik worked at Kennametal as a Customer Service Representative for the US and Canada from 2015 to 2019. During this time, he developed and maintained KPI dashboards for both local and global management, which improved data-driven decision-making processes. His contributions during this period laid the groundwork for his advancement to a senior role.
Experience at Pearson IOKI Sp. z o.o.
Łukasz Kutnik has been employed at Pearson IOKI Sp. z o.o. since 2015, initially starting as an Intern Content Editor for three months. He transitioned to the role of Content Editor, where he has worked for over nine years in Poznań, Woj. Wielkopolskie, Polska. His responsibilities likely include content creation and editing, contributing to the company's editorial objectives.
Educational Background
Łukasz Kutnik studied English Philology at two institutions. He attended Państwowa Szkoła Wyższa w Białej Podlaskiej from 2008 to 2011, completing a three-year program. He furthered his education at Uniwersytet im. Adama Mickiewicza w Poznaniu from 2013 to 2015, where he achieved a degree in English Philology. His academic background has likely supported his roles in customer service and content editing.
Early Career at TJX Europe
Before his tenure at Kennametal and Pearson IOKI Sp. z o.o., Łukasz Kutnik worked as a Sales Assistant at TJX Europe from 2013 to 2015 in Poznań, Woj. Wielkopolskie, Polska. This role provided him with foundational experience in customer service and retail operations, contributing to his professional development.