Małgorzata Kołosowska
About Małgorzata Kołosowska
Małgorzata Kołosowska is a professional in Customer Experience Shared Services, currently employed at Kennametal since 2016. She has held various roles in customer service and media analysis across Poland and Spain, and has a background in linguistics and languages.
Current Role at Kennametal
Małgorzata Kołosowska has been working at Kennametal since 2016 in the role of Customer Experience Shared Services. This position is based in Latrobe, Pennsylvania, United States. Over her tenure, she has contributed to enhancing customer experience strategies and improving service delivery within the organization.
Previous Work Experience
Prior to her current role, Kołosowska held various positions that contributed to her expertise in customer service and media analysis. She worked as a Team Lead at Sports Hospitality Sp. Z O.o. for one month in 2012. From 2013 to 2014, she served as a Media Analyst at Press-service Monitoring Mediów for six months in Wielkopolskie, Poland. Additionally, she was an Office Assistant at Integra Consulting Poland for seven months during the same period.
Education and Linguistic Studies
Kołosowska has a diverse educational background. She studied at Uniwersytet Im. Adama Mickiewicza W Poznaniu, focusing on English and Mandarin Chinese from 2011 to 2014. She also attended the University of Zagreb, where she studied Linguistics for one year from 2013 to 2014. Furthermore, she studied at Sveučilište 'josipa Jurja Strossmayera' U Osijeku, although the specific details of her studies there are not provided.
Experience in Customer Care
From 2014 to 2016, Małgorzata Kołosowska worked as a Customer Care Specialist at Arvato Customer Services in Madrid, Spain. In this role, she developed skills in customer interaction and support, which have been beneficial in her subsequent positions in customer experience management.