Natalia Wójciak
About Natalia Wójciak
Natalia Wójciak is a Senior Customer Service Representative and CESS Trainer at Kennametal, where she has worked since 2014. She holds a Master's degree in Teaching, Literature, and Journalism from Adam Mickiewicz University in Poznań, and has over a decade of experience in customer service roles.
Work at Kennametal
Natalia Wójciak has been employed at Kennametal since 2012. She initially worked as a Customer Service Representative for the US and Canada Team for two years. In 2014, she transitioned to the role of Senior Customer Service Representative and CESS Trainer. Her responsibilities include overseeing customer service operations and conducting training initiatives. With over a decade of experience at Kennametal, she has developed a comprehensive understanding of customer service processes and training methodologies.
Education and Expertise
Natalia Wójciak studied at Adam Mickiewicz University in Poznań from 2004 to 2010, where she earned a Master's degree in Teaching, Literature, and Journalism. This educational background has equipped her with strong communication and analytical skills, which are essential in her current role in customer service and training. Her expertise in these areas contributes to her effectiveness as a Senior Customer Service Representative and CESS Trainer.
Background
Before joining Kennametal, Natalia Wójciak briefly worked as a Call Center Representative at Holicon in Warsaw, Poland, in 2011. This early experience in customer service laid the foundation for her career in the field. Her transition to Kennametal marked the beginning of a long-term commitment to customer service excellence, where she has continued to grow professionally.
Achievements
Throughout her career at Kennametal, Natalia Wójciak has been involved in various training initiatives as a CESS Trainer. Her role has allowed her to contribute to the development of training programs aimed at enhancing customer service skills within the organization. With a decade of experience in customer service roles, she has played a significant part in improving service delivery and customer satisfaction.