Teresa Knight
About Teresa Knight
Teresa Knight is a Customer Service Representative at Kennametal, where she has worked since 2011. She has extensive experience in customer service, problem-solving, and sales, having previously held positions at Xpedx and Sunbelt Packaging.
Work at Kennametal
Teresa Knight has been employed at Kennametal as a Customer Service Representative since 2011. Her role involves providing effective customer support and managing order entry. She is recognized for her strong problem-solving abilities and effective communication skills, which enhance customer interactions. Knight's tenure at Kennametal spans over 13 years, during which she has maintained an excellent attendance record and demonstrated the ability to thrive in fast-paced environments.
Previous Experience at Sunbelt Packaging
Before joining Kennametal, Teresa Knight worked at Sunbelt Packaging, LLC as an Accounts Receivable professional from 2010 to 2011. Her role lasted for 10 months in York, South Carolina. This position contributed to her understanding of financial processes and customer service dynamics.
Customer Service Role at Xpedx
Teresa Knight served as a Customer Service Representative at Xpedx from 2000 to 2009, accumulating nine years of experience in this field. Her responsibilities included direct sales support and enhancing customer relationships. Knight has a proven track record of achieving and surpassing sales goals through expanded product sales during her time at Xpedx.
Education and Background
Teresa Knight completed her education at Parkwood High School. Her foundational education has contributed to her professional development and skills in customer service and sales support.
Skills and Expertise
Teresa Knight possesses strong skills in inbound and outbound telephone communication, which are essential for effective customer support. She is experienced in quoting product prices and managing order entry efficiently. Her expertise in multi-tasking and direct sales support has been instrumental in building successful customer relationships.