Chelsea Kim
About Chelsea Kim
Chelsea Kim serves as the Manager of Technical Account Management at Kespry, where she leverages her extensive background in operational logistics and customer success. With experience across various sectors including healthcare and technology, she possesses a comprehensive understanding of sales, marketing, and program development.
Current Role at Kespry
Chelsea Kim serves as the Manager of Technical Account Management at Kespry, a position she has held since 2018. In this role, she leverages her expertise in both hardware and software sectors to effectively manage technical accounts. Her responsibilities include overseeing customer success initiatives and ensuring that clients receive optimal support and solutions tailored to their needs.
Previous Experience at Kespry
Chelsea Kim has held multiple positions at Kespry prior to her current role. She worked as a Customer Success Manager from 2016 to 2017 for nine months, followed by a tenure as Customer Success Team Lead from 2017 to 2018 for ten months. Additionally, she served as a Senior Customer Success Manager for four months in 2017. These roles contributed to her comprehensive understanding of customer success strategies.
Education and Expertise
Chelsea Kim earned a Bachelor of Science degree from the University of Florida, completing her studies from 2005 to 2009. Her educational background, combined with her strong expertise in operational logistics, sales, and marketing, enhances her capabilities in technical account management. She possesses skills in program development, which are crucial for her current responsibilities.
Diverse Professional Background
Chelsea Kim has a diverse professional background that spans various sectors, including healthcare, technology, and retail. Prior to her roles at Kespry, she worked as a Skills Trainer at Nursefinders in 2010, a Materials Manager at Symbion from 2013 to 2014, and held positions at Digilens, Inc. as Program, Marketing, Administration Manager, and Site Operations Manager from 2014 to 2016. This varied experience contributes to her well-rounded skill set.
Early Career Experience
Chelsea Kim began her career in customer service and sales, working as a Sales Associate and Customer Service Lead at Stein Mart from 2006 to 2009. She also gained experience as a Director of Marketing Intern at Links Magazine in 2007 and served as a Decennial Census Crew Leader for the U.S. Census Bureau in 2010. These early roles provided her with foundational skills in customer interaction and marketing.