Alison Dunn
About Alison Dunn
Alison Dunn serves as a Senior Customer Success Manager at KEV Group, where she has worked since 2022. With a strong background in process improvement and personnel management, she has held various roles in education and customer success, including positions at BookNook and Education Advanced.
Work at KEV Group
Alison Dunn has been serving as a Senior Customer Success Manager at KEV Group since 2022. In this role, she utilizes her extensive experience in customer success and program management to enhance client relationships and ensure satisfaction. Her responsibilities include guiding teams and implementing processes that drive organizational success.
Previous Experience in Customer Success
Prior to her current position, Alison Dunn worked at BookNook as a Senior Impact Manager from 2021 to 2022. She also held the role of Cardonex Customer Success Manager at Education Advanced from 2019 to 2021. These positions allowed her to develop skills in managing customer relationships and improving service delivery.
Educational Background
Alison Dunn earned her Master’s Degree in Counselor Education/School Counseling and Guidance Services from The University of Texas at San Antonio, studying from 2003 to 2005. She also holds a Bachelor's degree in History from The University of Texas at Austin, which she completed from 1997 to 2001. Additionally, she achieved a Post-Master's Principal Certification from Texas State University in 2013.
Special Programs Administration Experience
Alison Dunn has a strong background in special program administration, having worked as the Director of Special Programs and Assessment at La Vernia ISD from 2015 to 2017. She also served as the Signs of Suicide Program Coordinator at Communities In Schools of South Central Texas from 2017 to 2019. This experience has contributed to her expertise in customer success and implementation.
Skills in Process Improvement and Personnel Management
Alison Dunn possesses a strong background in process improvement and personnel management. These skills have been instrumental in her role as a Senior Customer Success Manager, where she successfully guides large teams and manages programs that have organization-level impact.