David Jaarsma
About David Jaarsma
David Jaarsma is a Senior Manager of Customer Success Operations at KEV Group, where he oversees the Account Health and NPS processes. He has a diverse background in technical writing, business analysis, and user experience development, with previous roles at notable companies such as Oracle, BlackBerry, and the Greater Toronto Airports Authority.
Current Role at KEV Group
David Jaarsma serves as the Senior Manager of Customer Success Operations at KEV Group, a position he has held since 2022. In this role, he is responsible for overseeing the Account Health and Net Promoter Score (NPS) processes. He collaborates with various departments, including Marketing, Professional Services, Sales, Finance, and Product teams, to enhance internal processes and ensure customer satisfaction. Additionally, he acts as the System Administrator for the Salesforce environment, managing system functionalities to support customer success initiatives.
Previous Experience at KEV Group
Before his current position, David worked at KEV Group as the Client Success and Enablement Manager from 2020 to 2022. During this time, he focused on improving client engagement and success strategies. His responsibilities included designing and managing processes that directly impacted customer satisfaction and operational efficiency. His experience at KEV Group has contributed to his understanding of customer success metrics and the importance of cross-functional collaboration.
Career Background and Roles
David Jaarsma has a diverse career path that includes significant roles in various organizations. He worked as a Business Analyst at the Greater Toronto Airports Authority from 2002 to 2009, where he developed analytical skills. He also served as a Technical Writer at Hummingbird from 2000 to 2002 and as a Team Lead in Information Management at BlackBerry from 2009 to 2013. His tenure at Oracle as a Senior User Experience Developer from 2013 to 2020 further enhanced his technical and user experience skills.
Education and Academic Background
David Jaarsma earned a Bachelor of Arts (B.A.) degree from the University of Waterloo, where he studied English and History from 1995 to 2000. This educational background provided him with strong communication and analytical skills, which have been beneficial throughout his career in various technical and managerial roles.
Skills and Expertise
David possesses a range of skills developed through his varied career, including process re-engineering and web-based tool development. His experience in roles such as Technical Writer, Business Analyst, and Customer Success Enablement leader has equipped him with a comprehensive understanding of customer needs and operational efficiency. He is adept at introducing system automation and improving internal processes, which enhances overall productivity across departments.