Donna Voisin

Donna Voisin

Customer Engagement Specialist, Client Services @ KEV Group

About Donna Voisin

Donna Voisin is a Customer Engagement Specialist at KEV Group, where she has worked since 2015. She focuses on coaching clients to achieve positive outcomes, utilizing her strong communication and critical thinking skills.

Work at KEV Group

Donna Voisin has been employed at KEV Group since 2015, serving as a Customer Engagement Specialist in Client Services. In this role, she is a member of the BOOST team, which focuses on enhancing client confidence and understanding of solutions. Voisin utilizes her expertise in coaching to achieve positive outcomes for clients, ensuring they gain a comprehensive understanding of the services provided.

Education and Expertise

While specific educational qualifications are not provided, Donna Voisin demonstrates significant expertise in coaching and client engagement. She specializes in virtual coaching and has developed a skill set that includes excellent communication, heightened listening, and critical thinking. Her coaching approach incorporates various soft skills and learning styles to effectively support clients.

Background

Before joining KEV Group, Donna Voisin worked at the Waterloo Region District School Board as a Support Analyst from 1978 to 2015. This 37-year tenure provided her with extensive experience in client support and engagement, laying the foundation for her current role in customer engagement. Her long-standing career in the education sector has contributed to her understanding of client needs.

Achievements

Donna Voisin is recognized for her ability to facilitate client learning and engagement, particularly in coaching clients on the features of the SchoolCash solution. She is known for her effectiveness in virtual coaching, connecting with clients and peers across North America. Her commitment to witnessing clients' 'a-ha moments' during training sessions reflects her dedication to client success.

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