Jennifer J.
About Jennifer J.
Jennifer J. is a Customer Success Manager at KEV Group, where she leads upsell and cross-sell initiatives to enhance account growth. With a strong educational background in History and Urban Studies, she has held various customer-focused roles across multiple organizations since 2013.
Work at KEV Group
Jennifer J. has been serving as a Customer Success Manager at KEV Group since 2022. In her role, she leads upsell and cross-sell initiatives, focusing on identifying additional opportunities for account growth. She conducts regular customer meetings and business reviews, which can be annual, semi-annual, or quarterly, to ensure alignment and satisfaction with the services provided by KEV Group. Additionally, she has implemented a zero-churn strategy by proactively monitoring customer health, product usage, and adoption to mitigate potential churn risk.
Education and Expertise
Jennifer J. holds a Master of Arts in History from McMaster University, which she completed from 2014 to 2015. Prior to this, she earned a Bachelor of Liberal Arts and Professional Studies in Urban Studies/Affairs from York University, studying there from 2007 to 2012. She further pursued her education at York University, obtaining a Master of Environmental Studies in Urban Planning from 2012 to 2014. Her educational background provides her with a diverse skill set applicable to her roles in customer success and management.
Professional Background
Jennifer J. has accumulated a diverse work history across various organizations. She worked as a Teaching Assistant at McMaster University from 2014 to 2015 and at York University from 2013 to 2014. She also served as an Inbound Customer Service Representative at Audiobooks.com from 2018 to 2020 and as a Taxpayer Services Agent at the Canada Revenue Agency from 2020 to 2021. Additionally, she held the position of Customer Success Specialist at Erase/Guaranteed Removals from 2021 to 2022 and was a Store Manager at The Yankee Candle Company, Inc. from 2015 to 2018.
Career Progression
Jennifer J.'s career progression reflects a strong focus on customer service and management roles. Starting as a Teaching Assistant, she transitioned into customer service positions, including her role at Audiobooks.com and later at the Canada Revenue Agency. Her experience as a Customer Success Specialist at Erase/Guaranteed Removals and her current position at KEV Group highlight her expertise in customer success strategies and account management. This trajectory demonstrates her ability to adapt and excel in various customer-focused environments.