Jennifer Sutton
About Jennifer Sutton
Jennifer Sutton serves as the Chief Customer Officer at KEV Group, where she leads customer relationship management and helps clients maximize the value of SchoolCash solutions. With over 15 years of experience in customer success roles at various leading companies, she has a strong background in implementing innovative service delivery systems and managing global teams.
Current Role at KEV Group
Jennifer Sutton serves as the Chief Customer Officer at KEV Group, a position she has held since 2020. In this role, she leads the management of all customer relationships and is responsible for helping customers realize value from KEV’s SchoolCash solutions. Her focus is on enhancing customer satisfaction and ensuring that clients effectively utilize the company's offerings.
Previous Experience at Oracle
Jennifer Sutton has extensive experience at Oracle, where she held multiple roles. She was the Director of Customer Enablement from 2012 to 2014, and later served as the Director of Service Enablement Center from 2014 to 2016. Additionally, she worked as the Head of Global Customer Success Strategy at Oracle Marketing Cloud from 2016 to 2018 and as Senior Director of Customer Success Marketing and Strategy from 2018 to 2019. Her tenure at Oracle contributed significantly to her expertise in customer success.
Background in Customer Success Management
Jennifer Sutton has over 15 years of experience building and leading customer success teams for industry-leading brands. She has a proven track record of delivering strategic projects that enhance business scalability and customer satisfaction. Her history includes supporting senior executives in achieving customer success goals and implementing innovative multi-channel customer service delivery systems.
Education and Qualifications
Jennifer Sutton studied at Laurentian University/Université Laurentienne, where she earned a Bachelor of Arts in History and English from 1992 to 1997. She also attended the University of Waterloo, obtaining a Master's degree in Language and Professional Writing from 1997 to 1998. Her educational background supports her expertise in communication and customer engagement.
Career History Prior to KEV Group
Before joining KEV Group in 2019, Jennifer Sutton held several key positions in various organizations. She worked at Research In Motion as Manager of CIO Knowledge Management and later as Knowledge and Communications Manager for Supply Chain Systems. Additionally, she served as Manager of Documentation at Critical Path and as a Technical Writer at Hummingbird. These roles contributed to her comprehensive understanding of customer success and management.