Melissa Hennig
About Melissa Hennig
Melissa Hennig is a Client Success Manager at KEV Group, where she has worked since 2017. With a background in office administration and extensive experience in training and managing employees, she effectively combines her skills in the computer software and education industries to enhance client success.
Work at KEV Group
Melissa Hennig has been serving as a Client Success Manager at KEV Group since 2017. In this role, she focuses on ensuring client satisfaction and success through effective management of client relationships. Her responsibilities include overseeing client onboarding, providing support, and addressing any issues that arise. Her extensive experience in the education and software sectors contributes to her effectiveness in this position.
Previous Experience at Parkland School Division
Prior to her current role, Melissa worked at Parkland School Division as Head Secretary from 2000 to 2010. During her ten years in this position, she gained valuable experience in administrative functions and employee management. This role provided her with insights into the education sector, which she leverages in her current position at KEV Group.
Education and Expertise
Melissa studied at the Northern Alberta Institute of Technology (NAIT) from 1998 to 2000, where she focused on Business/Office Automation/Technology/Data Entry. She achieved a qualification in Office Administration. This educational background has equipped her with the necessary skills to excel in administrative and client-facing roles.
Leadership and Management Skills
Melissa possesses extensive experience in training and managing employees, highlighting her leadership and mentoring capabilities. Her ability to guide and support team members is a significant aspect of her professional profile. She demonstrates a creative approach to problem-solving, which is essential in her role as a Client Success Manager.
Project Management and High-Pressure Situations
In her career, Melissa has shown expertise in managing projects independently while adhering to tight deadlines. This skill is crucial in her current role, where she often navigates high-pressure situations. Her ability to maintain focus and deliver results under pressure is a key component of her professional success.