Sierra Mac Donald

Sierra Mac Donald

Technical Support Representative @ KEV Group

About Sierra Mac Donald

Sierra Mac Donald is a Technical Support Representative at Kev Group since 2018 and has experience in various roles, including sales associate and junior fullstack developer. She holds a diploma in Computer Networking and Technical Support from Seneca College and has completed a web development bootcamp at Juno College of Technology.

Work at KEV Group

Sierra Mac Donald has been employed at KEV Group as a Technical Support Representative since 2018. In this role, she provides assistance and solutions to clients, ensuring that technical issues are resolved efficiently. Her experience at KEV Group spans over six years, contributing to her expertise in technical support within the organization.

Education and Expertise

Sierra Mac Donald holds a Diploma in Computer Networking and Technical Support from Seneca College, where she studied from 2015 to 2018. Additionally, she completed a Web Development Bootcamp at Juno College of Technology in 2020. She also earned a Certificate in Technical Writing from Humber College between 2019 and 2020. This educational background equips her with a diverse skill set in technical support, web development, and technical communication.

Background in Retail and Customer Service

Sierra Mac Donald has a background in retail and customer service, having worked as a Sales Associate at Stitches from 2012 to 2013 in Lethbridge, Alberta. She also served as a Sales Associate and Key Holder at Cobs Bread for five months in 2014 in Airdrie, Alberta. Additionally, she worked as a Cashier at Safeway for three months in 2016. These roles provided her with valuable experience in customer interaction and sales.

Current Role at CBC/Radio-Canada

Since 2021, Sierra Mac Donald has been working as a Junior Fullstack Developer at CBC/Radio-Canada. In this position, she engages in both front-end and back-end development tasks, contributing to the organization's digital projects. Her role at CBC/Radio-Canada complements her technical skills acquired through her education and previous experiences.

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