Surjeet Singh
About Surjeet Singh
Surjeet Singh is a Customer Success Manager with extensive experience in client relations and technical support. He has a strong background in digital transformation and customer retention, having previously worked at Adobe and currently at KEV Group.
Work at KEV Group
Surjeet Singh has been serving as a Customer Success Manager at KEV Group since 2022. In this role, he is responsible for maintaining the Recurring Book of Business for each business quarter. This includes ensuring accurate records and timely renewals, which are essential for sustaining customer relationships and driving business growth.
Previous Experience at Adobe
Before joining KEV Group, Surjeet Singh worked at Adobe from 2016 to 2022. He initially served as a Technical Support Consultant for three years, followed by a position as Client Success Manager for Adobe Sign. During his tenure, he achieved significant results, including surpassing upselling and cross-selling targets by 150% and maintaining a customer retention rate of 98%.
Education and Expertise
Surjeet Singh holds a Bachelor's degree in Computer Science from Dr. C. V. Raman University, Kota Bilaspur. Additionally, he studied Electrical Engineering at B.T.E. Delhi, where he earned an Associate of Science degree. His educational background provides a strong foundation for his roles in customer success and technical support.
Achievements in Customer Success
Throughout his career, Surjeet Singh has demonstrated a commitment to customer success. He collaborated with professional services to develop customized solutions that addressed evolving customer requirements. Notably, he contributed to the digital transformation of over 30 district school boards, leading to significant time savings of 8 hours per week for each board.