Ursula V.
About Ursula V.
Ursula V. is an Associate Customer Success Manager at KEV Group in Guelph, Ontario, where she has worked since 2018. She holds a Bachelor of Applied Business Degree in Hospitality Operations Management from George Brown College and has extensive experience in customer service and sales roles.
Work at KEV Group
Ursula V. has been employed at KEV Group as an Associate Customer Success Manager since 2018. In this role, she focuses on enhancing customer satisfaction and ensuring successful product implementation. Her tenure at KEV Group spans over six years, during which she has contributed to the company's commitment to providing effective solutions for its clients. The position is based in Guelph, Ontario, Canada.
Education and Expertise
Ursula V. has a solid educational background in hospitality management. She studied at George Brown College, where she earned a Diploma in Hotel Management from 2005 to 2006. Following this, she pursued a Bachelor of Applied Business Degree in Hospitality Operations Management at the same institution, completing her studies from 2007 to 2009. This educational foundation supports her expertise in customer service and operational management.
Background
Ursula V. has a diverse professional background, beginning her career in the hospitality sector. She worked at Elmwood Spa as a Head Server and Team Leader from 2006 to 2010. She also served as a Banquet Server at the Arts & Letters Club from 2006 to 2008. Transitioning to corporate roles, she held positions at TBCL - Toronto Bus Co. Ltd. as an Account Executive and Inside Sales Coordinator from 2010 to 2017. Additionally, she worked as a Sales & Catering Coordinator at Novotel Toronto Centre Hotel for ten months in 2012 and as a Marketing Clerk at Skyjack Inc. in 2018.
Professional Experience
Ursula V. has accumulated extensive experience in customer service and sales roles throughout her career. At TBCL - Toronto Bus Co. Ltd., she held two positions, progressing from Inside Sales Coordinator to Account Executive over a span of seven years. Her experience in hospitality includes leading teams and managing service operations, which has equipped her with skills applicable to her current role in customer success.