Andrea Jepsen
About Andrea Jepsen
Andrea Jepsen is a Profile Manager at Kforce Inc, with extensive experience in IT and operations management. She has held various roles in organizations such as Seattle Children's and Kroger, and has completed multiple IT-related certifications.
Current Role at Kforce
Andrea Jepsen serves as a Profile Manager at Kforce Inc, a position she has held since 2020. In this role, she is responsible for testing functionality, performing basic troubleshooting, and installing maintenance fixes and enhancements of user sites. Her work is aimed at ensuring a positive customer experience. Additionally, she proactively manages content and profiles to minimize customer-affecting outages and escalations. Andrea's focus on maintaining customer satisfaction includes accurately communicating service level agreements and other factors that impact deliverables.
Previous Experience at Kroger
Before joining Kforce, Andrea worked at Kroger as a Sales Specialist from 2018 to 2019. Her tenure lasted for nine months at the Lynnwood location. In this role, she contributed to sales initiatives and customer service efforts, enhancing the overall shopping experience for customers.
Professional Background in IT
Andrea Jepsen has a substantial background in information technology. She worked as an IS Operations Administrator at Data I/O from 1995 to 1997, and as an IS Supervisor at Healthteam Northwest from 1997 to 2002. Additionally, she spent 16 years as a Senior Technical Analyst at Seattle Children's from 2002 to 2018. Her roles have involved various responsibilities, including technical support and operational oversight.
Educational Qualifications
Andrea studied at Net Desk, where she completed multiple certifications between 1997 and 1999. Her studies included Networking Essentials, Administering Windows NT, and Project Management for IT Professionals. She also achieved certifications in TCP/IP on Windows NT 4.0 and Windows NT 4.0 Core Technology. Earlier, she earned her high school diploma from Woodway High School, completing her studies from 1976 to 1979.