Arishema Moncrieffe
About Arishema Moncrieffe
Arishema Moncrieffe is a Remote Customer Service Supervisor at Kforce Inc, where she has worked since 2019. She has a background in customer service and dental assisting, along with ongoing education at The Johns Hopkins University.
Work at Kforce
Arishema Moncrieffe has been employed at Kforce Inc as a Remote Customer Service Supervisor since 2019. In this role, she manages service requests and emergency call-outs, ensuring efficient responses within strict deadlines. Her responsibilities include reviewing customer interactions and activity reports to proactively identify and address concerns, as well as implementing targeted solutions to resolve complex customer issues.
Education and Expertise
Arishema Moncrieffe is currently studying at The Johns Hopkins University, where she achieved certification in COVID-19 Contact Tracing in 2020. She also attended the Dental Assisting Academy of the Palm Beaches, completing a program in Dental Assisting/Assistant in 2019. Additionally, she graduated from Royal Palm Beach High School with a diploma in 2012.
Background
Before her current role at Kforce, Arishema Moncrieffe worked as a Practice Manager at Physician Partners of America from 2014 to 2019 in Wellington, Florida. She also served as the Team Lead Front Desk Receptionist at Arthritis Associates of South Florida from 2010 to 2014 in Delray Beach, Florida. Her experience spans various roles in customer service and management.
Achievements in Customer Service
Throughout her career, Arishema Moncrieffe has developed organizational filing systems to enhance operational efficiencies for confidential customer records and reports. She has demonstrated her ability to work under pressure and meet deadlines while maintaining high standards of service. Her proactive approach in reviewing customer interactions has contributed to improved customer satisfaction.
Current Role at Sage Dental
In addition to her position at Kforce, Arishema Moncrieffe has been working as a Pediatric Dental Assistant at Sage Dental since 2019. In this role, she applies her skills in customer service and dental assisting to support pediatric patients and their families.