Branon Dietrich
About Branon Dietrich
Branon Dietrich is a Member Advocate Representative I at Kforce Inc in Tampa, Florida, where he has worked since 2016. He has over 15 years of experience in customer service and operations, having held positions at companies such as Cigna, Bank of America, Aetna, and Konica Minolta.
Work at Kforce
Branon Dietrich has been employed at Kforce Inc. as a Member Advocate Representative I since 2016. In this role, he operates from Tampa, Florida, and has accumulated eight years of experience. His responsibilities include maintaining performance and quality standards based on established call center metrics. He also identifies trends in member and provider inquiries, which allows him to suggest improvements to policies or processes. Additionally, he collaborates on cross-functional tasks and projects with other departments.
Previous Employment History
Before joining Kforce, Branon Dietrich held several positions in various organizations. He worked at Cigna as a Customer Service Representative from 1999 to 2004 in Bloomfield, Connecticut. He then served as a Senior Operations Representative at Bank of America from 2005 to 2012 in Charlotte, North Carolina. Following this, he worked at Aetna as an Implementation Manager from 2008 to 2010 in Hartford, Connecticut. He also spent time at Konica Minolta Business Solutions U.S.A., Inc., where he held the roles of Technical Support Level 1 from 2012 to 2015 and Customer Service Coordinator III from 2010 to 2013 in Ramsey, New Jersey.
Education and Expertise
Branon Dietrich studied at Capital Community College. His educational background, combined with his extensive experience in customer service and operations, contributes to his expertise in member advocacy and support. His roles have involved direct interaction with clients and operational management, equipping him with the skills necessary to address member inquiries effectively.
Skills and Responsibilities
In his current role at Kforce, Branon Dietrich is responsible for maintaining performance and quality standards in a call center environment. He identifies trends in member and provider inquiries, which informs his recommendations for policy or process improvements. His work involves collaboration with other departments on cross-functional tasks and projects, showcasing his ability to work effectively in a team-oriented setting.