Bryan Walker
About Bryan Walker
Bryan Walker is an experienced ITSM Architect with over 20 years in designing and delivering ITSM solutions, specializing in Service Catalogs to improve user adoption. He currently works at Kforce Inc and has held various roles in notable companies including Gentiva Health Services and JM Family Enterprises.
Work at Kforce
Bryan Walker has been employed at Kforce Inc as an ITSM Architect since 2016. In this role, he focuses on delivering IT Service Management solutions and enhancing process design. His responsibilities include providing expertise in tools such as Cherwell, ServiceNow, and Axios, contributing to various projects across the United States. With over eight years at Kforce, he has played a significant role in advancing ITSM practices within the organization.
Previous Experience in ITSM
Before joining Kforce, Bryan Walker held several positions that contributed to his extensive experience in IT Service Management. He worked at Gentiva Health Services as a Cherwell Architect from 2012 to 2014, and at JM Family Enterprises, Inc. as an ITSM Consultant from 2014 to 2016. Additionally, he served as an Altiris Consultant from 2002 to 2008 and as a Senior Systems Administrator/Business Analyst at TEKsystems from 2008 to 2012. These roles provided him with a solid foundation in ITSM solutions and process design.
Education and Expertise
Bryan Walker earned his Bachelor’s Degree in Information Technology from the University of Wisconsin-Madison, where he studied from 1990 to 1994. His educational background supports his expertise in ITIL and ITSM Maturity Models. He is skilled in conducting GAP Assessments and creating strategic Roadmaps for ITSM implementations. Additionally, he possesses technical expertise in Cloud Management Solutions, further enhancing his capabilities in the ITSM field.
Specialization in Service Catalogs
Bryan Walker specializes in designing Service Catalogs aimed at improving end-user adoption of IT services. His focus on user experience ensures that the services offered are aligned with the needs of the organization and its users. This specialization is a key aspect of his role as an ITSM Architect, where he applies his knowledge to create effective and user-friendly service management solutions.