Carrie S.
About Carrie S.
Carrie S. is a Service Desk Specialist at Kforce Inc, where she has worked since 2023. With 26 years of experience in high-volume call centers and IT support, she specializes in software and hardware problem resolution.
Work at Kforce
Carrie S. has been employed at Kforce Inc as a Service Desk Specialist since 2023. In this role, she applies her extensive experience in IT support to assist clients with software and hardware issues. Her responsibilities include providing first call resolution and ensuring customer satisfaction through effective problem-solving.
Previous Employment Experience
Before joining Kforce, Carrie S. held various positions in the IT and customer service sectors. She worked at CACI International Inc as a Document Specialist for one year, and at The Green Tree Group as a Project Manager in the Program Management Office. Additionally, she has experience as an Inbound Customer Service Representative at TradeGlobal and as a Customer Service Specialist at Teleperformance, USA.
Education and Expertise
Carrie S. holds a Bachelor’s Degree in Computer Systems Networking and Telecommunications and an Associate’s Degree in Business Administration and Management from American InterContinental University. Her educational background supports her expertise in software and hardware problem resolution, as well as her strong customer service skills.
Background in Logistics and IT
Carrie S. has a diverse background that includes 12 years of service in the United States Air Force as an Air Force Logistic Individual. This experience, combined with her roles in various IT positions, has contributed to her comprehensive understanding of logistics and application development, totaling 26 years of combined experience in high-volume call centers and IT support.
Skills and Specializations
Carrie S. specializes in first call resolution for software and hardware issues. She possesses strong skills in empathy and customer orientation, which she utilizes in her IT help desk role. Her extensive experience in both software and hardware problem resolution enhances her ability to effectively assist customers in a remote work environment.