Deborah Jervis
About Deborah Jervis
Deborah Jervis serves as a WAH Customer Service Agent with extensive experience in the customer service industry and expertise in AS400 software and Connect systems. She holds a Bachelor's degree in Business Management from the University of Phoenix and has worked in the mortgage industry, enhancing her diverse skill set.
Work at Kforce
Deborah Jervis has been employed at Kforce Inc as a Work-at-Home Customer Service Agent since 2020. In this role, she utilizes her extensive experience in customer service to assist clients effectively. Her position involves managing customer inquiries and providing support, leveraging her technical skills and industry knowledge.
Education and Expertise
Deborah Jervis earned a Bachelor's degree in the Science of Business Management from the University of Phoenix, completing her studies from 2007 to 2011. This educational background has equipped her with a solid foundation in business principles. Additionally, she has expertise in AS400 software and Connect systems, which are essential for customer service operations.
Background in Customer Service
With over 15-20 years of experience in the customer service industry, Deborah Jervis has developed a comprehensive skill set. Her extensive background includes working as a Product Specialist I at Bank of America from 2012 to 2016. This diverse experience has contributed to her ability to handle various customer service scenarios effectively.
Experience in the Mortgage Industry
Deborah Jervis has three years of experience in the mortgage industry, adding to her diverse professional background. This experience has provided her with insights into financial services, enhancing her customer service capabilities in related areas.
Technical Skills
Deborah Jervis possesses strong proficiency in Microsoft Word, Excel, and PowerPoint. These technical skills enable her to perform various tasks efficiently, including data management and presentation creation. Additionally, she is RACP trained, indicating specialized training relevant to her customer service role.