Efrain Cabrera
About Efrain Cabrera
Efrain Cabrera is a Call Center Specialist at Kforce Inc and a Senior Training Manager at Krispy Kreme, with a strong background in customer service and food management. He holds a Bachelor's degree in cybersecurity from ECPI University and an Associate of Arts in Culinary/Business Management from Florida Technical College.
Work at Kforce
Efrain Cabrera has been employed at Kforce Inc as a Call Center Specialist since 2020. In this role, he has developed skills essential for effective customer service and support. His position involves direct interaction with clients, addressing inquiries, and resolving issues to enhance customer satisfaction. His tenure at Kforce has contributed to his professional growth in the call center industry.
Current Role at Krispy Kreme
Efrain Cabrera serves as the Senior Training Manager at Krispy Kreme, a position he has held since 2014. His responsibilities include designing and implementing training programs for staff, ensuring that employees are well-equipped with the necessary skills for their roles. His experience in this role highlights his expertise in training and development within the food service industry.
Education and Expertise
Efrain Cabrera earned a Bachelor's degree in Cybersecurity from ECPI University, studying from 2019 to 2022. Prior to this, he obtained an Associate of Arts in Culinary/Business Management from Florida Technical College, completing his studies from 2012 to 2015. His educational background reflects a strong foundation in both cybersecurity and food management, showcasing his diverse skill set.
Previous Work Experience
Efrain Cabrera has a varied work history that includes roles at several notable organizations. He worked as a Customer Service Specialist at Uber from 2015 to 2020, where he honed his customer service skills. Additionally, he served as a Restaurant Specialist at Walt Disney World from 2009 to 2015 and as a Corporate Trainer at Chick-fil-A-Franchise from 2015 to 2018. These positions provided him with extensive experience in customer service and training.
Professional Development and Skills
Efrain Cabrera is committed to continuous learning and education within his field. He possesses excellent training and oral communication skills, which are vital for his roles in customer service and management. His passion for professional development is evident in his career choices and educational pursuits, allowing him to effectively combine his knowledge in both food management and cybersecurity.